Terms and Conditions

Terms and Conditions

The terms and conditions contained herein, together with the invoice provided to you, constitute an agreement between Eigen Imaging Inc. ("Eigen Imaging") and you ("Customer") applicable to orders for electronic components and lighting products and/or services and support (sometimes collectively referred to herein as the "Products") delivered to you pursuant to the invoice. By accepting delivery of the Products described on the invoice, you agree to be bound by and accept these terms and conditions as listed on the invoice. Notwithstanding anything contained herein to the contrary, however, in the event that you and Eigen Imaging have entered into a separate written purchase agreement, then the terms of that agreement shall prevail over the terms and conditions set forth herein.

Refund

Eigen Imaging Products are custom built-to-order to your specifications. We do not begin work until payment has been received and clears,

All purchases of services and products from Eigen Imaging are final and payments are non-refundable. However, if you receive a product in damaged condition, you must contact us within ten (10) business days and we will provide you with instructions for returning the product to us for replacement.

Do not return a product to us without first contacting us in order to receive a return materials authorization number and instructions. Also, you must return items using a method of shipment that can be tracked. We are not responsible for return shipments that cannot be verified as delivered to our facility. You are responsible for purchasing insurance on returned items and any loss occurring during shipment prior to delivery at our facility shall be borne by you. Either we will send you a pre-paid shipping label or you will be reimbursed for return shipping costs for damaged items, as determined by Company upon your contacting Company to obtain return instructions.

Service Warranty
Eigen Imaging Products are custom built-to-order. The original smartphone manufacturers will void their warranties once we opened your smartphone for modifications.

Blemish Specifications

Dust is a problem with all cameras and often finds its way to the the imaging sensor.  It is not uncommon for a camera to attract and collect dust and debris on the image sensor. Digital camera users need to be aware of this potential blemish issue.  While certain tests can be made to check if any blemish on the sensor don't represent real world shooting conditions and may lead to false positives.

Blemishes are visible spots or marks in the image, caused by sensor defects or by dust in front of the sensor (typically separated by the Bayer, anti-aliasing, and near infrared filters).

Our camera modules modified for NIR imaging is available in several different cosmetic grades, as shown below. Grade 1 is our standard modified camera module blemish specification and thus suitable for Research and Development.  Grade 1 is not suitable for critical application such as fundus imaging.

Grade Point Defects Column Defects Clusters Defects Cluster Size
1 50 3 5 10
2 100 6 10 25



Cosmetic Specifications Definition
Point Defect A black pixel or white pixel defect 
Column Defect A contiguous grouping of 10 or more white or black pixel defect pixels in a single column
Cluster Defect A contiguous grouping of white or black pixel defects with a size less than or equal to Cluster Size
Black Pixel A pixel with an amplitude less than 50% of the local mean when measured at half the pixel full well
White Pixel A pixel with more than 10X the local dark signal

 

Orders; Quotes; Purchases
Orders are not binding upon Eigen Imaging until accepted by Eigen Imaging by either invoice for the Products or delivery of the Products. Any price quotes given by Eigen Imaging shall be valid for the time period stated on the quote, but in any case not to exceed thirty (30) days from the date of the quote.

Eigen Imaging reserves the right to correct any errors or mistakes in pricing that it makes on the Website or when processing an order even if it has already requested or received payment. In such case, Company may refuse or cancel an order and refund any amounts paid. Products purchased or otherwise provided through the Website, including samples, are for personal use only and are not for resale. All purchases are subject to Company policies and procedures relating to processing, shipping and handling, returns and exchanges set forth in this Agreement and on the Website. All prices are in U.S. dollars.

Shipping Charges; Taxes
Separate charges for shipping and handling will be shown on Eigen Imaging’s invoice. Unless Customer provides Eigen Imaging with a valid and correct tax exemption certificate applicable to the product ship-to location prior to Eigen Imaging’s acceptance of the order, the Customer shall be responsible for sales and all other taxes associated with the order, however designated. If applicable, a separate charge for taxes shall be shown on Eigen Imaging’s invoice.

Title; Risk of Loss
Title to the Products shall remain with Eigen Imaging until the Products are duly delivered to the carrier for shipment. Risk of loss shall pass to Customer upon delivery of the Products to the carrier for shipment.

Warranties
Eigen Imaging warrants that the products are as described in the invoice, but except as may be specifically stated in writing by Eigen Imaging, no other express warranty is made in respect to the products. In the event of a defect, malfunction, or failure to conform with any warranty which may be provided to buyer, Eigen Imaging shall, in its sole discretion, either repair or replace the products, or if repair or replacement is not commercially practicable, Eigen Imaging will refund the purchase price. The products are purchased by buyer "as is" and Eigen Imaging does not provide any warranties of merchantability or fitness for any particular purpose. Eigen Imaging provides no warranties whatsoever for services.

Exchanges
From time to time, Eigen Imaging may, in its sole discretion, exchange products or portions of a product. Any exchanges will be made in accordance with Eigen Imaging’s exchange policies in effect on the date of the exchange.

Products
Eigen Imaging’s policy is one of on-going product update and revision. Eigen Imaging may revise and discontinue products at any time.

Payment Terms; Interest
Invoices are due and payable within thirty (30) days of the invoice date. Payment shall be made in cash, by Customer’s company check, wire transfer, or other prearranged payment method unless credit terms have been previously agreed to by Eigen Imaging. Customer agrees to pay interest at the rate of ten percent (10%) per annum on all amounts not paid within said thirty (30) days following the invoice date.

Limitation of Liability 
Eigen Imaging’s liability in connection with the products is strictly limited to its obligation to repair, replace or refund as provided under "warranties" above. In no event shall customer be entitled to recover from Eigen Imaging any damages in excess of the purchase price paid for the products, and customer specifically shall not be entitled to recover from Eigen Imaging any incidental or consequential damages as defined in the uniform commercial code. This limitation of liability applies to both products and services, including any other supplier’s products or services bundled with the purchased products.

Service and Support 
Eigen Imaging will provide general service and support to Customer in accordance with its service and support policies and conditions in effect on the invoice date for Customer’s purchase. Dispute Resolution The parties will attempt to resolve any claim, dispute or controversy arising out of or related either to Eigen Imaging’s advertising or to the purchase of Products subject to the terms and conditions set forth herein (a "Dispute") through face-to-face negotiation with persons fully authorized to resolve the Dispute or through mediation utilizing a mutually agreeable mediator, rather than through litigation.

Modification
The agreement between Eigen Imaging and Customer created in accordance with these terms and conditions by Customer’s acceptance of delivery of the Products may be modified, altered, or amended, in whole or in part, only on the written consent of Eigen Imaging and Customer. Any other attempted modification, alteration or amendment shall be null and void.

Headings 
The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom.

Governing Law
These terms and conditions and any sales to which these terms and conditions apply shall be governed by the laws of the state of California, without regard to conflicts of laws rules.

Contact Us

In order to resolve a complaint regarding please contact us as set forth below

info@eigenimaging.com